Street Light Customer Service Form

We appreciate your help in identifying street lights in need of maintenance. Simply complete the form below to submit a service request for street light maintenance.

We ask for your phone number in case City staff need to follow up with you for additional information.
Forms can be submitted 24/7; however, forms will only be checked during regular business hours.
If you provide an email address a copy of the form will be emailed to you for your records.
If you have any questions about street lights or wish to speak with City staff, please call Citizens First at 905.688.5600.

Phone Number

Email address

Please list the address / cross street where the affected street light(s) is located

If you know the hydro pole number, please enter it here:

How many street lights are affected?

One street light

Two street lights

Three or more street lights on the same street

LED lighting samples

What is wrong with the street light(s)? Please check all that apply

Light is out

Light is half out

Light is dim

Light is on during the day

Light is flickering (turning on and off slowly)

Light is flashing (quick strobe pattern)

Light has gone missing (please provide details in the comment box at the end of the form)

Is there any damage to the street light and/or street light pole? Please check all that apply*

Hanging or broken light fixture

Damaged street light pole

Tree is blocking light

Broken glass from street light

Other, please specify

Please enter any additional comments

In accordance with the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c.M.56, Section 28(2), this is to advise you that the personal information collected on this form will be used for the proper administration of data related to street light maintenance. Questions about this collection of personal information should be directed to the Office of the City Clerk at clerks@stcatharines.ca or 905.688.5600, ext. 1504. Questions specifically about street lights should be directed to Citizens First at 905.688.5600.